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City of Austin

Posted On:

6/27/24

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Technical

Full-Time

Austin, TX

$20.80 – $22.88

Provides security, responds to emergencies, handles lost and found items, issues parking citations, administers first aid, and trains security personnel for a public agency.

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Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Picks up stolen property and handle loss and found items. - Operates, repairs, and maintains equipment/reports maintenance problems. - Provides delivery/courier services - Conducts safety inspection of ,facilities, i.e., fire extinguishers, life/safety equipment, etc. - Performs situation assessments and investigate work incidents - Identifies, assists, and gives clearance to entering patrons - Provides security and assistance to the public and various law enforcement agencies - Issues parking citations - Administers first aid - Provides training - Conducts security patrols at locations, parking lots/garages, and surrounding areas for unsafe conditions and reports them as necessary. - Responds to fire alarms, security alarms, and accidents – contacts appropriate emergency personnel. - Investigates disturbances and in the event of an emergency, maintains order and safety of occupants. - Provides customer service and acts as a source of information and assistance to inform the public of information regarding Library services, programming, policy and regulations. - Anticipates, de-escalates, and solves problems and/or provides reports to appropriate agency. - Monitors welfare of security personnel working after-hours, overnight, and at remote assignments. - Provides direction and training to security personnel, contract employees, and other City departments regarding Non-Violent Crisis Intervention and other training areas. - Issues and enforces Criminal Trespass Notices for violations and determines if police assistance is needed. - Completes and maintains incident reports and other routine documentation. - Directs traffic and provides crowd control and security services for after-hours events held by internal and external customers. - Transports and safeguards cash pick up and drop offs at all locations. - Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of Federal, State, Local laws, and ordinances. - Knowledge of city practice, policy, and procedure. - Knowledge of equity, diversity, and inclusion principles and practices in libraries. - Skill in oral and written communications. - Skill in handling multiple tasks and prioritizing. - Skill in data analysis and problem solving. - Skill in handling conflict and uncertain situations. - Skill in using computers and related software, including Microsoft Office products. - Ability to facilitate discussions and resolve issues. - Ability to lead and train diverse groups. - Ability to quickly recognize and analyze irregular events. - Ability to establish and maintain effective communication and working relationships with city employees and the public. - Ability to provide high-level customer service. - Ability to work with people of diverse backgrounds.
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