Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Provides administrative support on highly technical and/or specialized projects. - Facilitates the handling of time sensitive request such as ORR’s (Open Records Request), CAF’s (Citizen Action Forms), RCA’s (Request for Council Action) as well as other confidential documents. - Verifies accuracy and completeness of critical documents such as PIO (Public Information Office) requests, records, correspondence, regulations, etc. - Opens, sorts, reads, prioritizes and routes incoming mail, including faxes and emails. - Prepares memos, letters and other correspondence using computer, spreadsheets, databases, or presentation software. - Using independent judgment performs data analysis, problem solving and recommends policy and administrative improvements. - Conducts research, compiles data, and prepares documents for consideration and presentation. - Files and retrieves documents, records and reports. - Attends meetings, records minutes and distributes meeting notes. - Maintains calendar, schedules meetings, conferences and events, plans travel itineraries and makes travel arrangements. - Responsibilities – Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training and guidance to others. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of applicable processes, techniques, and methods. - Knowledge of City practice, policy and procedures. - Skill in oral and written communication. - Skill in using computers and related software applications. - Skill in handling multiple tasks and prioritizing. - Skill in data analysis and problem solving. - Skill in planning and organizing. - Ability to work with frequent interruptions and changes in priorities. - Ability to manage conflicts and concerns. - Ability to understand and communicate technical information. - Ability to exercise discretion in confidential matters. - Ability to recognize and recommend process improvement. - Ability to lead and train others. - Ability to work with frequent interruptions and changes in priorities. - Ability to establish and maintain effective working relationships with city employees and the public.