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City of Austin



Austin, TX

$25.25 to $29.94 per hour

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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  • Communicates, mediates, and negotiates with customers to resolve complex customer service issues.

  • Initiates the resolution of customer service issues.

  • Recommends, anticipates, resolves, and facilitates improvements to service delivery deficiencies.

  • Coordinates and trains personnel in effective communication/customer service/service delivery topics.

  • Provides information to citizens, individually and in groups, regarding organization, service array, operations, laws, policies and procedures.

  • Communicates with department, city public information and public education staff to promote core information/issue themes on community-wide level.

  • Assists in policy/procedure development and implementation processes.

  • Produces memos, letters, reports, other written material, or audio/visual material.

Responsibilities- Supervision and/or Leadership Exercised:

  • None.

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