Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments.

• Resolves customer issues with one call resolution.

• Answers customer requests or inquiries concerning services, products, billing, and equipment.

• Verifies customer account and active services using various databases and software applications.

• Researches customer account information to explain services, charges, and adjustments.

• Logs customer complaints, creates service requests, and routes to the appropriate department(s).

• Maintains and files all generated service requests.

Responsibilities- Supervision and/or Leadership Exercised:

• May train others.