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City of Austin



Austin, TX

$22.10 – $25.11 per hour

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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  • Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments.

  • Resolves customer issues with one call resolution.

  • Answers customer requests or inquiries concerning services, products, billing, and equipment.

  • Verifies customer account and active services using various databases and software applications.

  • Researches customer account information to explain services, charges, and adjustments.

  • Logs customer complaints, creates service requests, and routes to the appropriate department(s).

  • Maintains and files all generated service requests.

Responsibilities- Supervision and/or Leadership Exercised:

  • May train others.

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