Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. - Develops and maintains databases to support data analysis and research findings for business projects. - Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements. - Write reports that summarize findings, data collection techniques, implementation options, etc. - Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status. - Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives. - Facilitates and documents meetings, action items, and processes using flowcharting methodologies. - Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support. Responsibilities – Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of business strategies, objectives, planning, development and management processes and process improvement - Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling - Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes - Knowledge of performance measures, quality improvement programs and project management methods - Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic - Skill in using computers and related software applications - Skill in data analysis and problem solving - Ability to quickly recognize and analyze irregular data and situations - Ability to work independently and with teams