Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel. - Schedules and loans out pool vehicles to authorized employees. - Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations. - Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel. - Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems. - Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs. - Confers with customers or other personnel to address questions; problems; and requests for service or equipment. - Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios. - Prepares daily work log information for reports. - Determines types or amount of supplies needed and places orders, accordingly. - Coordinates emergency response including evacuation process. Responsibilities – Supervisor and/or Leadership Exercised: - None Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of basic radio codes and operations of the dispatch console. - Knowledge of procedures involved in dispatching customer services. - Knowledge of basic office procedures. - Knowledge of streets and highways in Austin/Travis county area. - Knowledge of city practice, policy and procedures. - Knowledge of safety practices and procedures. - Skill in oral and written communication. - Skill in planning and organizing. - Skill in using computers and related software applications. - Skill in handling multiple tasks and prioritizing. - Ability to respond quickly and calmly in emergency situations. - Ability to use two-way radios. - Ability to work with frequent interruptions and changes in priorities. - Ability to establish and maintain good working relationships with City employees and the public.