Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Installs, maintains and provides technical support for users. - Performs hardware, software, and applications support and preventative maintenance. - Performs end-to-end environment appropriate support utilizing best practices and documented procedures. - Works with customers and purchasing to identify solutions, and obtain quotes for those solutions. - Responsible for inventory management and record keeping. - Develops, documents, publishes and provides communications. - Performs system administration functions. - Contributes to team dynamics and successes. - Records incidents and events information. - Diagnoses and resolves or escalates technical support. - Responds to Service Desk requests. - Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of standard application and operation systems used by COA . - Knowledge of desktop hardware and software. - Skill in entry-level technical writing and verbal communication. - Ability to demonstrate initiative and professionalism. - Ability to build rapport and elicit problem details from customers. - Ability to quickly identify and learn appropriate software and hardware. - Ability to triage, engage others, and escalate appropriately. - Ability to write accurate reports, data and system documentation. - Ability to pro-actively problem solve. - Ability to adjust to frequently to changing priorities.