Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals. - Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions. - Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors. - Develop statement of work for use in requests for proposals. - Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems. - Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. - Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions. - Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts. - Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization. - Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support. - Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures. - Knowledge of legacy and web-based systems interfaces. - Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts. - Knowledge of cost-benefit analysis and total cost of ownership modeling. - Skill in performing requirements development, process modeling, reporting and project management tools. - Skill in developing process models and data flow diagrams using industry-standard modeling techniques. - Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs. - Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals. - Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability. - Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding. - Ability to define, analyze, and find solutions for difficult or complex problems. - Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts. - Ability to view the big picture. - Ability to quickly become familiar with emerging technologies. - Ability to identify trends as well as isolated events.