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City of Austin



Austin, TX


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Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals - Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions - Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors - Develop statement of work for use in requests for proposals - Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems - Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems - Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions - Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts - Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization - Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support. - Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures - Knowledge of legacy and web-based systems interfaces - Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts - Knowledge of cost-benefit analysis and total cost of ownership modeling - Skill in performing requirements development, process modeling, reporting and project management tools - Skill in developing process models and data flow diagrams using industry-standard modeling techniques - Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs - Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals - Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability - Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding - Ability to define, analyze, and find solutions for difficult or complex problems - Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts - Ability to view the big picture - Ability to quickly become familiar with emerging technologies - Ability to identify trends as well as isolated events.
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