Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Reviews utility usage, determines average consumption, verifies rates, investigates potential overcharges, and adjusts customer accounts.

• Initiates and processes billing and/or payment adjustments and account corrections in accordance with established procedures.

• Reconciles customer accounts. Places accounts on hold, assesses late fees and charges, and refers customers to other organizations.

• Reviews and recommends requirements for subdivision development, re-subdivision, and water and wastewater service extensions.

• Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities.

• Assists with all assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record.

• Assists with preparing presentations for successful arguments that represent the utility in hearings, investigations, examinations, or other arenas where disputes are addressed.

• Assists with developing, revising, and implementing procedures and processes to facilitate the provision of services to customers.

• Supports the department in development, maintenance, growth, and customer satisfaction.

• Performs customer outreach through various communication channels and serves as a point of contact for utility programs.

Responsibilities- Supervision and/or Leadership Exercised:

• None.