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City of Austin



Austin, TX

$26.10 to $31.29

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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  • Reviews utility usage, determines average consumption, verifies rates, investigates potential overcharges, and adjusts customer accounts.

  • Initiates and processes billing and/or payment adjustments and account corrections in accordance with established procedures.

  • Reconciles customer accounts. Places accounts on hold, assesses late fees and charges, and refers customers to other organizations.

  • Reviews and recommends requirements for subdivision development, re-subdivision, and water and wastewater service extensions.

  • Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities.

  • Assists with all assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record.

  • Assists with preparing presentations for successful arguments that represent the utility in hearings, investigations, examinations, or other arenas where disputes are addressed.

  • Assists with developing, revising, and implementing procedures and processes to facilitate the provision of services to customers.

  • Supports the department in development, maintenance, growth, and customer satisfaction.

  • Performs customer outreach through various communication channels and serves as a point of contact for utility programs.

Responsibilities- Supervision and/or Leadership Exercised:

  • None.

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