Bazaarvoice

Technology, Management

Full Time

Austin, TX

DOE

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Posted On:

4/24/22

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POSITION OVERVIEW:


A Technical Account Manager (TAM) is a senior technical resource assigned to work in a consultative way with a defined set of clients. They work with clients in a strategic capacity to ensure that the client's technical programs follow our recommended best practices, are appropriate for the client's technical infrastructure, and align with the business goals agreed upon between the client and the rest of the BV account team. 


This job does not require any cold calling. This is a non-commission based, post-sale technical account management role.


RESPONSIBILITIES:

  • Provide technical consulting for clients around feasibility ("Can we do X?") and methodology and best practices ("How should we do X?")

  • Provide guidance around operationalization of BV technical programs, particularly for large multi-site clients

  • Act as an escalation point for critical technical issues

  • Act as a central point of technical knowledge and context about a client for any other parts of the BV organization interacting with that client

  • Advocate within the BV product organization for clients' enhancement requests and ensure that our top-tier clients are active participants in experiments, pilots and early adopter programs

  • Develop relationships with both business and technical stakeholders in the client organization to enhance our partnership and increase the likelihood of renewal and expansion


QUALIFICATIONS:

  • Minimum 2-3 years in a client facing, technical role

  • General knowledge of web technology, preferably coding experience. Specifically, in HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies

  • Basic knowledge of SEO principles and practices

  • Basic knowledge of web analytics tools and practices

  • Excellent written and verbal communication skills

  • Ability to explain complex technical concepts and processes to non-technical stakeholders

  • Ability to effectively match technical tasks to business objectives to justify effort

  • Ability to identify the required technical tasks to achieve stated business objectives

  • Ability to identify creative and non-standard ways to use our solution to help clients

  • Ability to work effectively with internal stakeholders to develop holistic account plans


We're open to different backgrounds for this role such as:

  • Previous experience as an account manager for a SaaS company or a VAR company

  • Previous experience in a customer-facing project manager role for a technology company

  • Someone with non-tech sales experience who recently completed web development program

  • A website consultant / WordPress developer with experience interacting with customers

  • Someone with a mixed background of sales and tech support experience (3+ years total)

  • Or any combination of the experiences listed above!


ABOUT Bazaarvoice:


At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.


Our brand promise : closing the gap between brands and consumers.


Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia and the UK!


Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.


Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.


Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.


Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.


Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.


Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.