You’re a program manager with experience leading technical projects who will round out our Global Services Operations team, based in Austin, TX and work closely with our Delivery Operations teams in Vilnius (Lithuania). You have strong experience working in a services organization, optimizing processes, and driving simple solutions to complex problems. You will join a team of facilitators working across departments and regions to ensure collaboration, communication, and successful delivery of programs and projects.
You will mainly own our QA programs but we’re keen to find a program manager with the flexibility to own different parts of our services delivery operations. We’d love if you have experience working across multiple delivery teams including technical and non-technical disciplines already.
Our QA programs include quality control of each Bazaarvoice solution implemented on our clients’ sites as well as proactive technical health audits for our top client accounts (Nestlé, Procter & Gamble, Johnson & Johnson, Walmart, etc.).
Create and maintain QA best practice standards for all our customer-facing products
Establish strategies and processes for scalability
Drive efficiency and customer-experience improvements
Collaborate with the QA team in Vilnius
Make direct technical contributions to the testing process
Report on progress and provide regular updates to the product team, leadership, and stakeholders
Own and maintain existing integrated tools used by Client Services to support implementation
Drive standardization and efficiency into the implementation process through tooling changes
Drive adoption of the tools
Collaborate with other program managers on overall tooling solution architecture design
Partner with the other program managers to design, develop and maintain cohesive and efficient delivery operations processes
Bachelor’s Degree or equivalent
3+ years project experience as a program manager or leading technical projects in a SaaS environment
Deep knowledge of Jira
Proven track record with developing effective solutions
You’re not afraid to roll-up your sleeves and get into the process flow and technical implementation details
"Big picture" thinking, which is key to addressing top-level concerns and finding the best path forward, to create initiatives that further the company's overall goals
You can bring some useful industry best practice QA knowledge to our processes
Adaptable in a fast-paced environment, creative, have a bias toward action
Solid problem solving, attention to details, and multi-tasking skills with an ability to prioritize and find solutions to maximize efficiency and improve customer experience
Collaboration with cross-functional and geographically dispersed teams
Experience as a Jira admin (create and organize projects, configure workflow and dashboards)
Program Management credential
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.