Business Operations

Full Time

Austin, TX


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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce’s Chief Information Officer will scale much of our internally-facing technology to support our company’s growth.  Your work will be highly cross-functional, leading the strategy and execution across key areas of investment, including business applications, corporate IT, and security.  Success will allow the company to scale through organic growth, M&A, and partnerships.

This high-profile, global role will be a member of our executive leadership team and work closely with other leaders to ensure our short and long-term roadmap is aligned to the ambitious growth goals of the company, especially across marketing, sales, and operations.  A strong business understanding of the levers of growth for a modern SaaS company and the ability to communicate using a business voice to navigate technical requirements will be crucial.

A successful leader in this role will have experience working with a modern SaaS-based cloud stack and will have similar experience scaling post-IPO companies through rapid growth.  Experience with current compliance frameworks will be crucial for success, as will a strong capability to partner with finance, legal, and operations teams.

Desired Qualifications:

  • Deep experience leading multiple departments at scale including Corporate IT, Business Applications, and Security/Compliance

  • Experience with modern SaaS and cloud platforms, including Salesforce, Workday, AWS, and Google Cloud

  • Track record of developing strategic technology roadmaps and delivering on timelines and within budget

  • Experience with leading sales and marketing enablement toolsets and modern data platforms

  • Strong familiarity with SOX with an eye toward evolving and simplifying processes to improve the overall strength of ITGC

  • Ability to manage a complex budget including building new investment cases and effectively gauging return on investment

  • Ability to exemplify and lead BigCommerce values:

  • Customers First

  • Team on a Mission

  • Think Big!

  • Act with Integrity

  • Make a Difference Every Day

  • Ability to exemplify and lead BigCommerce culture with “Bucket 2” personal contributions “Bucket 2” is our guide on how we interact with each other, so we can Do Extraordinary in our work and our relationships with one another

Who You Are:

  • 15+ years of related experience

  • 5-10 years of management experience

  • You’ve demonstrated a clear trajectory of professional growth over time.

  • You have worked for industry-leading technology companies, including very fast-paced companies at our stage and in a similar or adjacent technology sector

  • An expert understanding of the technology that enables eCommerce success is required

  • Desire to work in a collaborative, open environment on an Agile team as a contributor and mentor

  • Highly proactive and results-oriented with excellent critical thinking skills

  • Excited to teach and learn new technologies



Diversity, Equity & Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at .