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City of Austin



Austin, TX


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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  • Directs assigned operational activities and assists the Director with planning, coordination, and execution of the organization?s programs, projects, and policies.

  • Assists in establishing the department?s strategic priorities and determines goals, objectives, and resource requirements within assigned divisions. Establishes performance expectations, facilitates management efforts, promotes accountability, and develops engagement and buy-in throughout all levels of the organization.

  • Identifies opportunities to enhance organizational performance as well as threats/risks that could jeopardize the organization from a financial, regulatory, public confidence, or culture perspective.

  • Prepares, coordinates, and reviews consent agendas and discussion reports for discussion with the Director and placement on the agenda.

  • Meets with and provides briefings to the City Mayor, City Council, and other senior staff; attends Commission and Oversight meetings to facilitate and communicate regarding departmental related matters.

  • Meets with citizens to discuss issues and problems that can be addressed and resolved by the department and works to create a culture of public confidence. Acts as a departmental representative and subject matter expert in interactions with the media and in support of the communications team.

  • Develops, revises, and implements standard operating practices, policies, and procedures within assigned divisions. Ensures divisions are following all City practices, policies, and procedures.

  • Builds strong relationships with internal and external stakeholders and promotes an organizational culture that delivers high performance results through an engaging, communicative, and collaborative approach.

  • Provides technical support, direction, guidance, and mentoring to Utilities staff throughout the organization to promote employee engagement and improved organizational capabilities.

  • Supports all AW Emergency Management and Incident Management Team functionality and responses during emergency activations, including serving as Incident Commander or Deputy Incident Commander.

  • Provides support and coordination to other City departments and agencies as needed. Assists in the preparation, presentation, and monitoring of departmental budget.

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