Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Tests and implements Council-mandated rate and fee structures enhancements and other system enhancement solutions within the City of Austin Utility Billing System. - Develops test scripts and scenarios for rates configuration, design, and testing. - Works with cross-departmental business teams to research, interpret, and document business and system requirements related to rates and fee design and enhancement and translate into functional specifications. - Analyzes options and provides City of Austin Utility Billing system solutions to City departmental stakeholders. - Interprets new tariffs and revisions to existing tariffs to ensure recommended system solutions are consistent with tariff requirements. - Responds to cross-departmental inquiries regarding the design and application of rates. - Works with team members on the correct application of rates and taxes. - Performs quality checks and solution validation for rates design, configuration, and testing. Runs queries using appropriate tools to resolve complex account issues. - Analyzes and resolves testing issues and configuration errors and implements appropriate solutions. Conducts root cause analyses for complex projects. - Assists with the creation, development, and preparation of Rates Configuration Master Design Sheets, statistical, and analytical reports. Responsibilities – Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of meter-to-cash business process. - Knowledge of City of Austin Utility Billing System functionality and design configuration. - Knowledge of rate structure and related terminology. - Knowledge of City of Austin and Public Utility Commission policies and procedures. - Knowledge of City tariffs and regulations. - Knowledge of computer billing systems, operating activities, and fiscal programs of the utility billing operations. - Skill in developing test scripts and test scenarios. - Skill conducting City of Austin Utility Billing System rates and fees testing and performing testing quality reviews. - Skill in problem solving and troubleshooting. - Skill in learning and communicating new concepts. - Skill in maintaining spreadsheets and utilizing word processing and database software. - Ability to interpret and apply City of Austin tariffs and rates and fees schedules in rates design and configuration. - Ability to meet deadlines and effectively communicate the status of assignments.