Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Supports projects related to the development of improvement of organizational programs, processes, and systems. - Uses quality assurance methodologies to assist with current state analysis assessments. - Conducts continuous improvement projects for business units within the organization. - Supports risk mitigation evaluations to improve organizational performance. - Conducts assessments of organizational systems and processes. - Supports project teams and organizational change efforts. - Conducts continual improvement training. - Supports the organizations quality center of excellence. Responsibilities – Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of process improvement methodologies. - Knowledge of performance measure development analysis. - Knowledge of applicable City of Austin, State, and Federal statutes, ordinances, and codes. - Knowledge of City practices, policies, and procedures. - Skill in communication in a variety of formats including print, oral and formal presentations. - Ability to work with frequent interruptions and changes in priorities. - Ability to establish and maintain working relationships with other City employees and the public. - Ability to look at situations systematically. - Ability to work independently. - Ability to understand, interpret, and apply detailed and complex information. - Ability to implement recommendations. - Ability to identify and analyze system faults.