Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Locates and delivers processes to individuals with outstanding court fines, fees, and costs to the Municipal Court; makes contact with individuals and explains the steps necessary to resolve their court case. - Locates accurate residential and /or employment addresses for individuals with outstanding capias warrants and/or capias pro fine warrants to create door hangers and distributes to defendants’ residences. - Initiates special projects to clear class “C” misdemeanor warrants and/or commitments capias warrants and/or capias pro fine warrants. - Provides the Austin Police Department with warrant worksheets. - Performs administrative duties. - Conducts investigations. - Writes and submits reports. Responsibilities – Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of applicable processes, techniques, and methods. - Knowledge of Federal, State, Local laws, and ordinances governing court procedures, legal procedures, Class C misdemeanors. - Knowledge of city practice, policy, and procedures. - Skill in excellent oral and written communication. - Skill in handling multiple tasks and prioritizing. - Skill in using computers and related software applications. - Skill in data analysis and problem solving. - Skill in de-escalation techniques. - Skill in handling conflict and uncertain situations. - Ability to work with frequent interruptions and changes in priorities. - Ability to train others. - Ability to work independently with little or no supervision. - Ability to work with sensitive information and maintain confidentiality. - Ability to understand and follow all legal, written, and oral instructions - Ability to establish and maintain effective communication and working relationships with city employees and the public.