Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Interprets Federal, State, and local laws/ordinances concerning discrimination under the Office of Civil Rights’ authority. - Investigates complaints of all ordinances enforced by the Office of Civil Rights. - Receives phone inquiries or walk-in complaints of discrimination or denial of rights. - Investigates complaints by obtaining statements from witnesses or other involved parties, interviewing complainants to determine the nature of complaint, and conducting research to evaluate the merits of the complaint. - Assists in the analysis of gathered data to determine the merits of the complaint. - Utilizes mediation and conciliation to resolve discrimination complaints and may confer with involved parties to negotiate settlements of complaints. - Prepares recommendations for Manager’s approval concerning unsettled complaints. - Compiles and analyzes complaints, comments, and other available data regarding discrimination to identify potential trends or problem areas and provides recommendations to management for preventive and/or corrective action. - Serves as representative for boards, commissions, and community outreach events and identifies programmatic needs as it relates to Federal, State and City ordinances. - Develops and delivers related trainings and materials to impacted respondents and to support Federal, State, and Local policies. - Responsibilities- Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of areas supported. - Knowledge of Federal, State, and local laws/ordinance concerning discrimination in employment, housing, or public accommodation. - Knowledge of city practices, policies, and procedures. - Skill in oral and written communication. - Skill in planning and organizing. - Skill in handling multiple tasks and prioritizing. - Skill in using computers and related software. - Skill in data analysis and problem solving. - Ability to interview under a variety of conditions. - Ability to handle hostile conflict and uncertain situations. - Ability to use application of investigative and research techniques. - Ability in researching established case law and applicable precedents. - Ability in performing thorough and accurate data collection and analysis. - Ability to establish and maintain good working relationships with other city employees and the public. - Ability in negotiation of settlements. - Ability to develop and maintain knowledge in applicable federal, state and local anti-discrimination laws and ordinances.