Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Acts as the trusted energy advisor, single point of contact, and customer liaison for assigned customers, delivering excellent customer service. Builds and maintains excellent business relationships with multiple levels of contacts within assigned companies ranging from technical to the executive level. - Informs customers of AE’s products and services, maintaining a thorough understanding of service configurations, rate structures, policies, reliability, energy conservation, demand response, green building, renewable energy, and distributed energy resources. - Develops and implements communication plans and outreach strategies to meet customers’ needs and AE program and strategic goals. - Serves as resource and facilitator with commercial customers, resolving customer service, or other issues as they arise. This includes scheduled and unscheduled outages. Participates in cross-functional teams to resolve customers’ issues. Makes recommendations to management for issue resolution. - Leads internal cross-functional efforts and effectively communicates with assigned developers and commercial customers regarding AE’s new construction processes, timelines, and design criteria, as well as Green Building programs. - Maintains customer account history in customer relationship management software. - Follows all safety protocols and actively supports the safety of both customers and employees in the workplace and in the field. Responsibilities – Supervisor and/or Leadership Exercised: None Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of Microsoft Office and customer relationship management software. - Knowledge of utility industry functions such as rates, reliability, and energy conservation. - Skill in leadership and project management to lead employees or groups who are not direct reports. - Skill in organization and time management. - Skill in oral and written communication and presentation. - Ability to explain and advise on technical products and services to businesses. - Ability to identify potential participants and actively and successfully promote and enroll customers in programs, services or other utility offerings, and manage a designated territory or customer segment. - Ability to accurately calculate a commercial customer’s complex energy bill using meter or billing data and recommend appropriate rate options. - Ability to effectively communicate associated complex technical concepts to non-industry individuals. - Ability to work various shifts, on-call, and call back hours, typically in support of outages or energy emergencies.