Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - 1. Performs hearing officer functions including managing and conducting hearings in person to determine liability of civil violations, making judgments based on evidence submitted. 2. Researches and applies appropriate laws in regards to contested civil violations submitted by mail and determines liability. 3. Performs research to determine ownership of vehicles accumulating multiple civil violations. 4. Communicates information and detailed explanations to internal and external customers about the civil enforcement program, hearing dates, report data, etc. 5. Confirms and orders the authorization to boot and/or tow vehicles in violation of City of Austin ordinances. 6. Prepares cases for judicial appeal hearings. 7. Investigates civil violation sites to determine validity of disputed claims. 8. Enters findings and other information into courts case management system. 9. Recommends changes to civil case handling policies and procedures to the Hearing Officer. 10. Prepares records destruction requests. Responsibilities – Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of Federal, State and Local laws. - Knowledge of city practices, policy and procedures. - Knowledge of criminal enforcement proceedings. - Skill in oral and written communication. - Skill in handling multiple tasks and prioritizing. - Skill in using computers and related software. - Skill in planning and organizing. - Ability to handle difficult situations. - Ability to read/comprehend/interpret laws and ordinances governing municipal civil violations or other administrative hearings. - Ability to establish and maintain good working relationships with city employees and the public.