Duties, Functions and Responsibilities: - Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. - Safely and humanely capture and transport animals, including those who are sick, injured or potentially dangerous. - Investigate reports of rabies exposure, dangerous or vicious animals and proper care violations. - Participate in prevention services such as teaching bite prevention classes, responsible pet ownership classes, etc. Contribute to the programs and services that support the shelter’s live outcome goal. - Establish quarantines and oversee home observations. - Respond to observed or reported emergency situations and ordinance violations as well as after-hours emergency calls as needed at the request of citizens and other government agencies such as the Austin Police Department. - Answer citizen questions and provide assistance, education regarding responsible animal ownership/ordinance requirements and assist in complaint mediation. - Write reports and record data on appropriate log/forms. - Dispatch service calls to field personnel. - Issue citations; obtain affidavits and testify in court. - Euthanize animals when necessary with understanding and compassion for the animal. Responsibilities – Supervisor and/or Leadership Exercised: - None. Knowledge, Skills and Abilities: - Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of animal services and related programs. - Knowledge of State and local laws, regulations and ordinances concerning animal related issues/complaints. - Knowledge of City of Austin and Travis County streets, roads, etc. - Skill in safely handling wild, domestic and livestock animals, including those with unknown temperament. - Skill in using computers and related software applications. - Skill in establishing and maintaining good working relationships with other City employees and the public. - Skill in the use of tools used to capture, restrain and transport animals. - Skill in verbal and written communication, including the ability to draft grammatically correct, concise reports under strict deadlines. - Skill in public speaking. - Skill in handling multiple tasks, prioritizing and problem solving under pressure. - Ability to work with frequent interruptions and changes in priorities. - Ability to identify animal species and breeds. - Ability to diffuse heated encounters, both human and animal. - Adhere to disease management and safety protocols.